Fiber And The New Hargray

Hargray has been busily installing fiber all over Hilton Head. We have it installed in a dozen clients and we finally have a fiber connection for our office/lab. Fiber is a game-changer for Hargray for several reasons, primarily speed and reliability.

Prior to fiber, the fastest internet service available from Hargray in most locations was 30 mbps over old and rapidly failing telephone networks. The current fiber network is capable of speeds of 1000 mbps (Gigabit) and can be upgraded to 10 Gig with relatively easy upgrades of equipment at each end.

More important to me is the change in serviceability and reliability of the new network. The old network was fragile and was basically a telephone system that had data networking layered on top. The new fiber system is a data network that also carries data, voice, and video as bits and bytes. In addition to the benefit of having new equipment, the cabling and connections are more reliable, and the network itself has redundant paths on and off the island. That means that a single cable cut will no longer bring the network down for the island.

Another element of serviceability is the ability to monitor and manage the network from Hargray’s hub to each customer location. Hargray technicians now have the ability to see every point on their new network. Later this year, their new management system will have the ability to know when a customer endpoint is offline regardless of the cause. They can use that information to automate troubleshooting and quickly determine the scope of an outage. This should translate to faster problem resolution and shorter downtime.

One thing that hasn’t changed at Hargray is that they have separate teams for residential and business customers. That is true of sales, customer service, tech support, and field techs. Business customers can count on faster response times than residential and rightly so. Hargray rival, Spectrum, combined their business and residential teams with the Charter acquisition and business response times have suffered. With Hargray I have local account teams that I can reach if there is a problem or to plan for a change while I am limited to an 800 number for Spectrum.

In summary, I am now comfortable recommending Hargray fiber for my customers and I am actively working to convert my legacy Hargray customers and Spectrum customers to Hargray fiber as soon as it becomes available.

Note: I receive no compensation for recommending Hargray or having my customers select Hargray. I have been vocally critical of Hargray’s legacy services in the past and will continue to work on behalf of my customers for the best services possible.

The Role of VPNs in Your Security Arsenal

Virtual Private Networks or VPNs have been used for over 20 years to provide computer access to corporate networks for employees traveling or working remotely. Their adoption by both corporate and private users has boomed over the past 5 years as awareness has grown about privacy risks.

In fact, “doing it without protection” has taken on new meaning as public WiFi is broadly ubiquitous and heavily used. Personally, I either use Verizon cellular data or I use a VPN if I can’t access a trusted network. And I don’t trust business networks unless I know what they use for security. That means that I use VPNs often when I am working on my laptop.

For those interested in learning a bit more about VPNs, here is a link to a useful articale in PC Magazine –

And feel free to contact me if you are interested in learning more about VPNs and their role in a comprehensive security strategy for your family or your business.

Connected HHI Partners with Verizon for One Talk Business Voice Solutions

Connected HHI is pleased to partner with Verizon Wireless to provide services for One Talk customers in the Lowcountry.  The One Talk voice-over-internet-protocol (VOIP) business phone solution is a natural fit for many businesses in our area.  And combining One Talk with our Always-On Network ensures that your phones and network continue to operate when you lose your primary network connection.  VOIP phones require a reliable and fast network to operate properly and Connected HHI is well positioned to ensure that voice, data, and applications perform optimally for our customers.

For more information on Verizon’s One Talk Solution –   Click Here

Protecting Business Phones From Downtime

Connected HHI is now offering Alway-On service for the new generation of Voice-Over Internet-Protocol (VOIP) phones that are being installed in more and more businesses.  Now your new VOIP phones can be protected from network downtime in the same way that we are protecting internet networks throughout the lowcountry.  One benefit of voice over internet is that we can offer a second internet pathway for your voice traffic if your primary connection fails, keeping your phones up and your business running.

Reboot and Update !!

The FBI is strongly recommending that all routers be rebooted and that your router firmware is up to the latest release.    Additionally, I recommend that you make sure that all of your phone, tablet, and PCs are at the latest release in order to provide the latest protection against internet-based threats.

Here is the link to the NYT article on this topic.  CLICK HERE


Curry Printing / FastSigns HHI Chooses Connected HHI

This high-tech printing and graphics business selected Connected HHI and its ALWAYS-ON Network service to protect against any downtime due to a lost internet connection.  Time is money and nowhere is this truer than in the deadline-intensive graphics and printing business.  Owner Chuck Lobaugh and his team of professionals rely on their network to collaborate with clients, coordinate with suppliers, and manage the business.

Connected HHI installed the Cradlepoint AER1600 to control the network connections to Time-Warner (Primary) and Verizon (Backup) networks.  In addition to providing all of the routing and security capabilities of a standard router, the Cradlepoint AER1600 monitors the Time-Warner internet connection for outages.  In the event of an outage, the Curry network is seamlessly switched to Verizon’s data network until the primary network is restored.   No need to panic, no fire drills, just business as usual.

“Our business relationships are based on trust and responsiveness.  We can’t afford to lose time or miss a deadline due to a lost internet connection.  We trust Joe Chappell and Connected HHI to keep our connection to the internet up at all times.”  Chuck Lobaugh, Owner

Curry Printing HHI, Inc.
55 Mathews Drive
Suite 250
Hilton Head Island, SC 29926

843-681-3410  – 


Sophos XG-105 Security Appliance – Hands On

I researched network security companies for several months before selecting Sophos Ltd as my partner of choice.  The selection was based on a series of demos, analyst reviews, product pricing, and support for a managed service offering.  I installed the Sophos XG-105 security appliance in my lab in January after getting enrolled as a partner and going through basic education on the product line.  Continue reading

PCI Compliance – A Primer

If credit and debit cards are important to your business, you need to understand three things:

  • What is PCI Compliance
  • What is your potential cost for Non-Compliance
  • How to be sure that your business stays compliant

This paper will provide a brief overview of these three topics and provide a plan to move forward.Continue reading

Trattoria Divina for ALWAYS-ON Network

After months of experiencing intermittent connectivity through the local internet supplier we contacted Joe Chappell at Connected HHI. Connected HHI provides that “missing link” to make sure that our restaurant is always connected to the internet. This ensures that our Open Table reservation system, our point-of-sale (POS) system, and our credit card processing are always up and running. No more scrambling, written orders, or lost reservations. I feel much better knowing that we have the ALWAYS-ON Network in place and it is monitored around the clock.

Tamara Bream, Owner
Trattoria Divina Restaurant – Hilton Head Island, SC

33 Office Park Road, Suite 224
Hilton Head Island, SC 29928

ALWAYS-ON – Keep your business up and running

Many businesses rely on their internet connection to place and receive orders, process sales transactions, accept reservations, and even stream music. If your business can’t afford to lose your internet connection, we have the solution. Our ALWAYS-ON Network service provides an always-on safety net for your internet connection. This new service will automatically and seamlessly switch your internet connection over to the Verizon cellular network during any outages of your primary internet service and will switch back when service is restored. Everything that connects to your existing network is automatically switched over and back – you and your team don’t have to do a thing.

Continue reading