Fiber And The New Hargray

Hargray has been busily installing fiber all over Hilton Head. We have it installed in a dozen clients and we finally have a fiber connection for our office/lab. Fiber is a game-changer for Hargray for several reasons, primarily speed and reliability.

Prior to fiber, the fastest internet service available from Hargray in most locations was 30 mbps over old and rapidly failing telephone networks. The current fiber network is capable of speeds of 1000 mbps (Gigabit) and can be upgraded to 10 Gig with relatively easy upgrades of equipment at each end.

More important to me is the change in serviceability and reliability of the new network. The old network was fragile and was basically a telephone system that had data networking layered on top. The new fiber system is a data network that also carries data, voice, and video as bits and bytes. In addition to the benefit of having new equipment, the cabling and connections are more reliable, and the network itself has redundant paths on and off the island. That means that a single cable cut will no longer bring the network down for the island.

Another element of serviceability is the ability to monitor and manage the network from Hargray’s hub to each customer location. Hargray technicians now have the ability to see every point on their new network. Later this year, their new management system will have the ability to know when a customer endpoint is offline regardless of the cause. They can use that information to automate troubleshooting and quickly determine the scope of an outage. This should translate to faster problem resolution and shorter downtime.

One thing that hasn’t changed at Hargray is that they have separate teams for residential and business customers. That is true of sales, customer service, tech support, and field techs. Business customers can count on faster response times than residential and rightly so. Hargray rival, Spectrum, combined their business and residential teams with the Charter acquisition and business response times have suffered. With Hargray I have local account teams that I can reach if there is a problem or to plan for a change while I am limited to an 800 number for Spectrum.

In summary, I am now comfortable recommending Hargray fiber for my customers and I am actively working to convert my legacy Hargray customers and Spectrum customers to Hargray fiber as soon as it becomes available.

Note: I receive no compensation for recommending Hargray or having my customers select Hargray. I have been vocally critical of Hargray’s legacy services in the past and will continue to work on behalf of my customers for the best services possible.

Connected HHI Partners with Verizon for One Talk Business Voice Solutions

Connected HHI is pleased to partner with Verizon Wireless to provide services for One Talk customers in the Lowcountry.  The One Talk voice-over-internet-protocol (VOIP) business phone solution is a natural fit for many businesses in our area.  And combining One Talk with our Always-On Network ensures that your phones and network continue to operate when you lose your primary network connection.  VOIP phones require a reliable and fast network to operate properly and Connected HHI is well positioned to ensure that voice, data, and applications perform optimally for our customers.

For more information on Verizon’s One Talk Solution –   Click Here

Protecting Business Phones From Downtime

Connected HHI is now offering Alway-On service for the new generation of Voice-Over Internet-Protocol (VOIP) phones that are being installed in more and more businesses.  Now your new VOIP phones can be protected from network downtime in the same way that we are protecting internet networks throughout the lowcountry.  One benefit of voice over internet is that we can offer a second internet pathway for your voice traffic if your primary connection fails, keeping your phones up and your business running.

Reboot and Update !!

The FBI is strongly recommending that all routers be rebooted and that your router firmware is up to the latest release.    Additionally, I recommend that you make sure that all of your phone, tablet, and PCs are at the latest release in order to provide the latest protection against internet-based threats.

Here is the link to the NYT article on this topic.  CLICK HERE


Sophos XG-105 Security Appliance – Hands On

I researched network security companies for several months before selecting Sophos Ltd as my partner of choice.  The selection was based on a series of demos, analyst reviews, product pricing, and support for a managed service offering.  I installed the Sophos XG-105 security appliance in my lab in January after getting enrolled as a partner and going through basic education on the product line.  Continue reading

Connected HHI Adds Cradlepoint as Partner

After researching and testing many different solutions for our ALWAYS-ON Network service for business, we selected Cradlepoint,  The Cradlepoint product line allows Connected HHI to offer the right solution for every size business.  We installed Cradlepoint cellular data modems and failover routers in a number of our customer sites after six weeks of hands-on testing in our lab.  The Cradlepoint modems and routers provide a second internet connection that is automatically activated when the primary internet connection goes down.  All of the business systems continue to run without missing a beat- no fire drills, no lost orders, no downtime!

And Connected HHI uses the Cradlepoint Cloud Manager to  monitor, update, and manage the Cradlepoint equipment from our offices.

As an authorized Cradlepoint partner, Connected HHI has access to product, training, and technical support resources that ensure that we can offer the best service for our customers.  We have Cradlepoint equipment installed in our lab and available for demonstration.

Call or email for more information on improving your network reliability.